Patient Access & Scheduling Specialist

OneOncology; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k)

AD&D insurance

Bereavement leave

Dental insurance

Disability insurance

Employee assistance program

Employee discount

Flexible spending account

Gym membership

Health insurance

Health savings account

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Piedmont Cancer Institute, P.C. (PCI) is actively seeking a dedicated full-time Front Office Patient Access Representative to join our Atlanta location. This role handles phones, scheduling, check-in/out, and patient communications within a busy hematology/oncology practice.

The ideal candidate will have high school or equivalent, strong customer service, and familiarity with CPT/ICD-9 coding. In-person work with competitive benefits is offered.

Qualifications

• Data entry of 8000 KPH.
• Familiarity with all office equipment, computers, and internet literacy.
• Knowledge of CPT, ICD-9 coding & medical records.
• Customer service.
• Phone etiquette.
• An ability to provide a personable and caring environment for all patients.

Responsibilities

• Answer phones and schedule appointments, posting daily charges and payments and checking patients in and out.
• Answer incoming phone calls and direct calls to the appropriate staff member when necessary.
• Checking patients in by verifying demographics and insurance information.
• Collect co-pays and patient balance at the time of check-in.
• Schedules outpatient tests, and all other appointments ordered by the physician at check out.
• Informs the precert coordinator of needed authorizations for tests by inputting the outpatient appointments in the computer.
• Obtains new patient/consult information to ensure the proper appointment in a timely manner.
• Provides the patient with a printout of appointments.
• Distribute incoming faxes and fax outgoing information as needed.
• Prepare and fax all test orders for outpatient procedures with the appropriate diagnosis.
• Call to reschedule all no-show appointments if applicable.
• Mark no-show appointments in the computer or add reschedule note.
• All other job-related tasks as required by supervisor/manager.

Skills

Data entry

Office equipment

CPT ICD-9 knowledge

Customer service

Phone etiquette

Patient empathy

Education

High school diploma or equivalent

Job description

Piedmont Cancer Institute, P.C. (PCI) is actively seeking a dedicated full-time Front Office Patient Access Representative to join our Atlanta location. This role handles phones, scheduling, check-in/out, and patient communications within a busy hematology/oncology practice.

The ideal candidate will have high school or equivalent, strong customer service, and familiarity with CPT/ICD-9 coding. In-person work with competitive benefits is offered.