Scheduler - Outpatient Cardiology

Piedmont Healthcare, Inc.; Douglasville (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Piedmont Heart Institute Physicians in Douglasville, GA seeks a Front Office Scheduler to support patient access. The role greets patients, answers calls, triages inquiries, and schedules clinic appointments and procedures, with flexibility to assist in check-out or Call Center.

Strong customer service is essential to create a positive first impression and ensure smooth office operations. Education requirements include a high school diploma or GED, and prior healthcare front desk experience (1

Qualifications

• HS Diploma or GED required.
• 1 year of experience as a customer service representative, scheduler, or related position preferred in healthcare.
• Telephone, scheduling and physician practice experience preferred.
• NextGen experience preferred.

Responsibilities

• Supports patient access by serving as a greeter, operator or general scheduler.
• Greets customers and/or answers the telephone providing a positive first impression of PHI.
• Triages calls to the appropriate PHI person.
• Schedules clinic appointments and ancillary procedures.
• May serve a scheduling role in check-out or the Call Center.
• Provides coverage for other Front Office positions as requested by the supervisor or manager.

Skills

Customer service

Telephone handling

Education

HS Diploma or GED

Tools

NextGen

Job description

Overview

When you join Piedmont, you’re not just changing your work environment. We open doors to real change in the lives we touch — especially yours. We’re committed to bringing award-winning care to communities across Georgia and celebrating the strength our diversity creates. Together, we’re doing big things. One employee, one team, and one community at a time.

Piedmont is a place where your work truly matters—and where you’re supported to do your best every day. We offer a collaborative culture, innovative resources, and leadership that is genuinely invested in your growth. With competitive benefits, wellness programs, and opportunities for advancement, you’ll have what you need to thrive now and build a strong future.

Responsibilities

Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) required

Work Experience

• 1 year of experience as a customer service representative, scheduler, or closely related position is, preferably in the healthcare industry required
• Telephone, scheduling and physician practice experience preferred
• NextGen experience preferred

Licenses and Certifications

• None required

Business Unit : Company Name

Piedmont Heart Institute Physicians