Cardiology Front Office Scheduler & Patient Concierge

Piedmont Healthcare, Inc.; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont Heart Institute Physicians is seeking a Front Office/Patient Access team member to greet patients, answer the main phone line, and schedule clinic appointments. You will provide a positive first impression, triage calls, and collaborate with PHI staff to ensure efficient care access.

Requirements include a high school diploma or GED, with 1 year of healthcare-related customer service or scheduling experience preferred, and familiarity with scheduling systems such as NextGen is a plus.

Qualifications

• HS diploma or GED required.
• 1 year of customer service or scheduling experience, healthcare preferred.
• Telephone, scheduling and physician practice experience preferred.
• NextGen experience preferred.

Responsibilities

• Supports patient access by serving as a greeter, operator or general scheduler.
• Serves as a greeter in the practice and/or answers the main telephone line for the practice location.
• Effectively greets customers and/or answers the telephone providing a positive first impression of PHI.
• Addresses callers' questions immediately, as appropriate.
• Triages calls to the appropriate PHI person.
• Schedules clinic appointments and ancillary procedures.
• May serve a scheduling role in check-out or the Call Center.
• Provides coverage for other Front Office positions as requested by the supervisor or manager.
• Demonstrates outstanding customer service.

Skills

Customer service

Scheduling

Phone etiquette

Education

H.S. Diploma or GED

Job description

Piedmont Heart Institute Physicians is seeking a Front Office/Patient Access team member to greet patients, answer the main phone line, and schedule clinic appointments. You will provide a positive first impression, triage calls, and collaborate with PHI staff to ensure efficient care access.

Requirements include a high school diploma or GED, with 1 year of healthcare-related customer service or scheduling experience preferred, and familiarity with scheduling systems such as NextGen is a plus.