Patient Access & Scheduling Registrar

Lutheran Health Network; Fort Wayne (IN); On-site; USD 40,000 - 56,000; Full time

Job summary

Lutheran Health Network is seeking a Registrar to support patient care by accurately capturing demographic and insurance information in person or by phone. You will schedule procedures, obtain authorizations, and maintain complete patient records while delivering exceptional customer service.

The role requires attention to confidentiality, familiarity with registration software or EHR systems, and the ability to work in a fast-paced environment with regular attendance.

Qualifications

• Post secondary education or training in medical office administration preferred.
• 0–2 years in healthcare registration, scheduling, or front desk required.
• 0–2 years in customer service preferred.

Responsibilities

• Interacts with patients and families, providing courteous, timely assistance.
• Regulates schedules based on procedure requirements and staffing needs.
• Schedules procedures and pre-registers patients with accurate data.
• Verifies insurance eligibility and captures health plan details.
• Collects and records patient financial responsibility estimates.
• Communicates reports to physician offices and maintains registration docs.
• Collects co-pays or deductibles and informs patients of obligations.
• Maintains patient records with confidentiality and accuracy.
• Answers phone calls and performs other duties as assigned.

Skills

Insurance verification

Customer service

EHR systems

Attention to detail

Education

Post secondary education in medical office administration

Job description

Lutheran Health Network is seeking a Registrar to support patient care by accurately capturing demographic and insurance information in person or by phone. You will schedule procedures, obtain authorizations, and maintain complete patient records while delivering exceptional customer service.

The role requires attention to confidentiality, familiarity with registration software or EHR systems, and the ability to work in a fast-paced environment with regular attendance.