Patient Access & Registration Specialist

Lutheran Hospital; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Lutheran Hospital is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information. This role handles scheduling, pre-registration, authorizations, and maintains organized patient records while delivering excellent customer service.

The ideal candidate has post-secondary education in medical office administration and 0-2 years in healthcare or front desk roles, with familiarity in EHR systems and insurance verifications.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of experience in a customer service role preferred.

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications and secures necessary authorizations.
• Collects and records patient financial responsibility estimates as applicable.
• Compiles and organizes registration documentation to ensure completion of patient records.
• Answers and returns phone calls with professionalism and courtesy.
• Maintains regular and reliable attendance.

Skills

Insurance verification

Attention to detail

EHR systems

Interpersonal skills

Education

Post-secondary education in medical office administration

Tools

Registration software

Job description

Lutheran Hospital is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information. This role handles scheduling, pre-registration, authorizations, and maintains organized patient records while delivering excellent customer service.

The ideal candidate has post-secondary education in medical office administration and 0-2 years in healthcare or front desk roles, with familiarity in EHR systems and insurance verifications.