Patient Access & Registration Specialist

Community Health Systems, Inc.; Jackson (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Systems, Inc. is seeking a Registrar to support patient care by accurately capturing demographic and insurance information during in-person and phone interactions.

You will schedule procedures, verify authorizations, and maintain complete patient records with excellent customer service. The role emphasizes attention to detail, familiarity with EHR systems, and the ability to communicate clearly with patients, families, and healthcare teams while ensuring smooth registration

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration or front desk/admissions
• 0-2 years of experience in a customer service role preferred
• Knowledge of insurance verification and basic medical terminology
• Familiarity with electronic health record (EHR) systems and registration software

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Attention to detail

Interpersonal skills

Customer service

Insurance verification

Healthcare terminology

Education

Post secondary education in medical/healthcare administration

Tools

EHR systems

Registration software

Medical office scheduling software

Job description

Community Health Systems, Inc. is seeking a Registrar to support patient care by accurately capturing demographic and insurance information during in-person and phone interactions.

You will schedule procedures, verify authorizations, and maintain complete patient records with excellent customer service. The role emphasizes attention to detail, familiarity with EHR systems, and the ability to communicate clearly with patients, families, and healthcare teams while ensuring smooth registration