Patient Access & Scheduling Coordinator

Community Health Systems, Inc.; Fort Wayne (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

Community Health Systems, Inc. seeks a Registrar to accurately capture demographic and insurance information, schedule procedures, and maintain complete patient records. The role emphasizes exceptional customer service in in-person and phone interactions.

The Registrar verifies insurance eligibility, secures authorizations, records financial estimates, and ensures proper patient identification throughout their stay. Evening shift with reliable attendance is required.

Qualifications

• Knowledge of insurance verification and basic medical terminology.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers scheduled patients with accurate demographic information.
• Verifies insurance eligibility and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure complete patient medical records.
• Collects patient co-pays or deductibles and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and resolves insurance-related questions.
• Documents consent forms or nursing sign-offs when patient cannot sign.
• Places an armband on each patient before departure for proper identification.
• Answers and returns phone calls with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Insurance verification

Medical terminology

Electronic health records

Confidentiality

Interpersonal skills

Education

Post-secondary education in medical/healthcare administration

Job description

Community Health Systems, Inc. seeks a Registrar to accurately capture demographic and insurance information, schedule procedures, and maintain complete patient records. The role emphasizes exceptional customer service in in-person and phone interactions.

The Registrar verifies insurance eligibility, secures authorizations, records financial estimates, and ensures proper patient identification throughout their stay. Evening shift with reliable attendance is required.