Patient Access Services Team Lead

Duke Health; Durham (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Duke Health in Durham seeks a Service Access Team Leader to coordinate and participate in clinic service activities to achieve continuous and optimal patient care. You will oversee patient intake, scheduling, registering, admitting and discharging, and collaborate with other departments to ensure smooth patient flow and efficient service.

The role requires strong organizational skills and interpersonal abilities to supervise staff, review charges, plan work, and ensure compliance with policies.

Qualifications

• High school diploma required.
• Four years of experience in a healthcare setting is required.
• An Associate's degree in healthcare or business may substitute for two years of experience.
• A Bachelor's degree in business or healthcare may substitute for four years of experience.

Responsibilities

• Coordinate and participate in department/clinic service activities to include greeting, interviewing, registering, admitting and discharging patients.
• Coordinate diagnostic and treatment activities of the department/clinic with services of other departments to ensure effective patient care and efficient service.
• Supervise and participate in determining sponsorship eligibility, making financial arrangements, and establishing fees.
• Maintain liaison with professional medical staff and other personnel in administering policies and procedures regarding patient flow and utilization of space, time, supplies and equipment.
• Provide recommendations to the Health Center Administrator/department head on policies and procedures to improve patient care and utilization of clinic resources.
• Review patient charges to ensure accuracy and answer questions concerning billing procedures and charges.
• Plan and schedule work for the clerical staff ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties.
• Train new personnel.
• Responsible for or provide recommendations on various personnel actions including, but not limited to, hiring, performance appraisals, promotions and vacation schedules.
• Perform other related duties incidental to the work described herein.

Education

High school diploma required

Associate's degree in healthcare or business may substitute for two years of experience

Bachelor's degree in business or healthcare may substitute for four years of experience

Job description

Duke Health in Durham seeks a Service Access Team Leader to coordinate and participate in clinic service activities to achieve continuous and optimal patient care. You will oversee patient intake, scheduling, registering, admitting and discharging, and collaborate with other departments to ensure smooth patient flow and efficient service.

The role requires strong organizational skills and interpersonal abilities to supervise staff, review charges, plan work, and ensure compliance with policies.