Hybrid Patient Access & Scheduling Specialist

Duke Careers; Durham (NC); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Duke Health Access Services is seeking a patient-focused scheduling professional in Durham, NC. You will manage appointment requests, cancellations, and referrals across Duke Health locations using Epic, Cadence, and other scheduling tools.

The role emphasizes empathy, accurate data entry, and clear communication with patients and providers. Ideal candidates bring 2+ years of customer service or 1 year in healthcare/call center, with a high school diploma or equivalent.

Qualifications

• High school diploma or equivalent required; college preferred.
• Minimum 2 years customer service experience, or 1 year healthcare/call center.
• Excellent communication and empathy in patient interactions.

Responsibilities

• Handle appointment scheduling, cancellations, and rescheduling.
• Coordinate services across clinical locations and providers.
• Communicate clearly with patients and providers using medical terminology.
• Identify patient needs and resolve requests with escalation as needed.
• Use Epic, Cadence, and related systems to schedule and modify appointments.

Skills

Customer service

Communication

Problem solving

Empathy

Education

High school diploma or equivalent

Tools

Epic

Cadence

On Base

Telephony systems

Job description

Duke Health Access Services is seeking a patient-focused scheduling professional in Durham, NC. You will manage appointment requests, cancellations, and referrals across Duke Health locations using Epic, Cadence, and other scheduling tools.

The role emphasizes empathy, accurate data entry, and clear communication with patients and providers. Ideal candidates bring 2+ years of customer service or 1 year in healthcare/call center, with a high school diploma or equivalent.