Provider Scheduling & Admin Assistant

Duke University Health System; Durham (NC); On-site; USD 38,000 - 50,000; Full time

Job summary

Duke Health Integrated Practice in Durham, NC is seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

The role focuses on scheduling, patient intake, referrals, and clerical tasks, using Maestro Care (Epic) and related systems to ensure smooth operations across Duke Health locations and teams.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of clerical or office support experience.
• Proficiency with scheduling systems and patient communication.

Responsibilities

• Schedule, cancel, and reschedule appointments and provide directions.
• Use Maestro Care (Epic) and other systems to perform scheduling tasks.
• Coordinate services across Duke Health locations, departments and providers.
• Communicate with patients, referring providers, and Duke staff professionally.
• Review providers templates in EPIC vs QGenda for accuracy.
• Manage patient intake and prepare new patient folders.
• Handle referrals, patient records, and reimbursements in Concur.
• Maintain calendars for student learners and assist with meeting room scheduling.

Skills

Clerical skills

Communication skills

Education

High school diploma or equivalent

Tools

Maestro Care (Epic)

QGenda

Concur

Buy@Duke

Job description

Duke Health Integrated Practice in Durham, NC is seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

The role focuses on scheduling, patient intake, referrals, and clerical tasks, using Maestro Care (Epic) and related systems to ensure smooth operations across Duke Health locations and teams.