Provider Scheduling & Administrative Assistant

Duke Careers; Durham (NC); On-site; USD 34,000 - 48,000; Full time

Job summary

Duke Health in Durham, NC is seeking a Provider Support Assistant to perform administrative duties in support of one or more physician(s) and/or advanced provider(s).

The role includes scheduling, referrals, patient intake, and effective communication. Proficiency with Maestro Care (Epic) and coordination across Duke Health locations is required. A high school diploma and at least 1 year of clerical experience are needed. Typical hours are Mon-Fri with no weekends.

Qualifications

• High school diploma or equivalent required.
• 1 year of clerical/office experience required or equivalent combination of education and experience.
• Strong organizational and communication skills are essential for this role.

Responsibilities

• Schedule, cancel, and adjust patient appointments.
• Use Maestro Care (Epic) and other systems for scheduling tasks.
• Coordinate services across Duke Health locations and departments.
• Communicate with patients, referring providers, colleagues, and Duke Providers.
• Review and align provider templates in EPIC vs QGenda to ensure accuracy.
• Assist with calendar management for student learners.

Skills

Scheduling

Communication

Epic familiarity

Education

High school diploma or equivalent

Tools

Maestro Care (Epic)

QGenda

Job description

Duke Health in Durham, NC is seeking a Provider Support Assistant to perform administrative duties in support of one or more physician(s) and/or advanced provider(s).

The role includes scheduling, referrals, patient intake, and effective communication. Proficiency with Maestro Care (Epic) and coordination across Duke Health locations is required. A high school diploma and at least 1 year of clerical experience are needed. Typical hours are Mon-Fri with no weekends.