Pediatric Scheduling Specialist

Duke Clinical Research Institute; Raleigh (NC); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

Duke Health is seeking an Appointment Coordinator for a pediatric practice in Raleigh to answer incoming calls and schedule the appropriate appointments for patients. You will coordinate appointments for clinic visits, studies, and procedures, and typically serve as the first point of registration within the Duke Health System.

The role entails reviewing requests, identifying the right services, verifying patient details in Maestro Care, and communicating appointment times and locations while

Qualifications

• High school diploma or equivalent.
• Minimum 1 year direct patient service experience.
• Ability to coordinate multiple tasks and prioritize.
• Bilingual English/Spanish preferred.
• Call center experience preferred.
• Proficiency with basic PC/data entry and medical terminology is a plus.
• Strong customer service and communication skills.

Responsibilities

• Review and coordinate appointment requests, determine services and setting.
• Identify patient in Maestro Care; verify demographics and insurance.
• Notify patients of co-payments and outstanding balances.
• Coordinate appointments per provider preferences.
• Notify patients of appointment time and location.

Skills

Bilingual English/Spanish

Call center experience

Basic PC/Data entry

Telephone etiquette

Organization and prioritization

Education

High school diploma or equivalent

Tools

Maestro Care

Job description

Duke Health is seeking an Appointment Coordinator for a pediatric practice in Raleigh to answer incoming calls and schedule the appropriate appointments for patients. You will coordinate appointments for clinic visits, studies, and procedures, and typically serve as the first point of registration within the Duke Health System.

The role entails reviewing requests, identifying the right services, verifying patient details in Maestro Care, and communicating appointment times and locations while