Provider Support & Scheduling Coordinator

Duke Clinical Research Institute; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Duke Health is seeking a Provider Support Assistant in Durham, NC to support physicians and advanced providers with administrative tasks and scheduling. The role supports clinical and departmental workflows in Neuro Ophthalmology and requires strong organizational skills and attention to detail.

The position involves calendar management, referrals, patient communications, and coordination of paperwork, with a Monday–Friday daytime schedule and no weekends.

Qualifications

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience required; or an equivalent combination of relevant education and/or experience.

Responsibilities

• Schedule and reschedule patients based on faculty templates.
• Decompress overbooked clinics by rescheduling as needed.
• Monitor schedules and reschedule patients as necessary.
• Answer patient phone calls.
• Manage patient referrals.
• Handle in-basket messages/requests.
• Request new patient notes prior to appointments.
• Ensure paperwork (FMLA, school/work notes, insurance) is completed and returned timely.
• Create and mail new patient information packets.
• Print and mail patient No-Show letters.
• Submit Schedule Change Request form for template edits.
• Manage providers' Outlook calendars.
• Keep licensure up-to-date for faculty.
• Process provider reimbursements promptly.
• Submit providers' time away in QGenda.
• Screen mail and handle appropriately.
• Attend scheduled division meetings.
• Provide coverage for other retina staff assistants when out.

Job description

Duke Health is seeking a Provider Support Assistant in Durham, NC to support physicians and advanced providers with administrative tasks and scheduling. The role supports clinical and departmental workflows in Neuro Ophthalmology and requires strong organizational skills and attention to detail.

The position involves calendar management, referrals, patient communications, and coordination of paperwork, with a Monday–Friday daytime schedule and no weekends.