Evening Patient Access Specialist

Northwesternmedicine; Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Northwestern Medicine in Chicago seeks a Patient Access Specialist to support patient registration, scheduling, and front-line service, ensuring accurate data entry and a warm, efficient patient experience across NMHC systems.

You will respond to questions, verify insurance, obtain authorizations when needed, perform financial checks, and communicate clearly with patients and hospital staff while upholding HIPAA confidentiality and compliance.

Responsibilities

• Responds to questions and concerns.
• Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
• Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.

Job description

Northwestern Medicine in Chicago seeks a Patient Access Specialist to support patient registration, scheduling, and front-line service, ensuring accurate data entry and a warm, efficient patient experience across NMHC systems.

You will respond to questions, verify insurance, obtain authorizations when needed, perform financial checks, and communicate clearly with patients and hospital staff while upholding HIPAA confidentiality and compliance.