Patient Access Pro: Scheduling & Care Concierge

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Health/Dental/Vision

Life insurance

Paid time off

Holiday pay

Job summary

Northwestern Memorial Hospital is seeking a Patient Access Specialist to support scheduling, registration, and insurance verification. The role emphasizes patient-first service and meticulous data handling in a fast-paced healthcare setting.

Responsibilities include coordinating with departments, maintaining confidentiality, and delivering accurate information to patients while adhering to Epic workflows and NMHC policies. The position involves a Fri-Mon night schedule with shift flexibility.

Qualifications

• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Assist patients with scheduling and registration in Epic and NMHC systems.
• Verify insurance eligibility and benefits; perform medical necessity checks as needed.
• Collect authorization numbers and manage patient information with confidentiality.
• Provide exceptional customer service and escalate issues to leadership when necessary.
• Maintain accurate data entries and support cross-training across departments.

Skills

Customer service

Communication skills

Typing 40 wpm

Multitasking

English proficiency

Education

High School diploma or equivalent

Job description

Northwestern Memorial Hospital is seeking a Patient Access Specialist to support scheduling, registration, and insurance verification. The role emphasizes patient-first service and meticulous data handling in a fast-paced healthcare setting.

Responsibilities include coordinating with departments, maintaining confidentiality, and delivering accurate information to patients while adhering to Epic workflows and NMHC policies. The position involves a Fri-Mon night schedule with shift flexibility.