Patient Access Coordinator — Night Shift

Northwestern Medicine; Lake Forest (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Northwestern Medicine in Illinois seeks a Patient Access Specialist to uphold Patients First philosophy, ensuring accurate registration, scheduling, and HIPAA compliance. You will interact with patients, clinicians, and insurance entities to facilitate smooth check-in and enrollment.

The role requires strong communication, data-entry accuracy, and the ability to multi-task in a fast-paced healthcare setting, with a focus on exceptional customer service and timely problem resolution.

Qualifications

• High School diploma or equivalent is required.
• 2-3 years customer service or medical office experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Interacts with hospital departments to schedule patients.
• Reaches out to patients to schedule an appointment.
• Performs medical necessity checks for scheduled services.
• Completes other duties as assigned.

Skills

Customer service

Communication skills

Typing 40 wpm

Multitasking

Time management

Analytical skills

Data entry

English proficiency

Education

High School diploma or equivalent

Tools

Epic

Job description

Northwestern Medicine in Illinois seeks a Patient Access Specialist to uphold Patients First philosophy, ensuring accurate registration, scheduling, and HIPAA compliance. You will interact with patients, clinicians, and insurance entities to facilitate smooth check-in and enrollment.

The role requires strong communication, data-entry accuracy, and the ability to multi-task in a fast-paced healthcare setting, with a focus on exceptional customer service and timely problem resolution.