Patient Access Pro: Scheduling & Care Support

Northwestern Medicine; Palos Heights (IL); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

$10,000 Tuition Reimbursement per year

$10,000 Student Loan Repayment

$1,000 Professional Development per yr

$250 Wellbeing Fund per year

Matching 401(k)

Health, dental and vision coverage

Life insurance

Annual salary increase and incentive

Job summary

Northwestern Medicine in Illinois is hiring a Patient Access Specialist to provide frontline customer service, schedule appointments, verify insurance, and assist patients with registrations and financial questions.

The role requires 2-3 years in customer service or medical offices, strong communication skills, and proficiency with data entry. Epic and NDAS tools are used; a high school diploma is required. This full-time position emphasizes accuracy and HIPAA compliance.

Qualifications

• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Consistently practices Patients First philosophy and adheres to high standards of customer service.
• Responds to questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Interacts with hospital departments to schedule and direct patients.
• Reaches out to patients to schedule an appointment as defined.
• Performs medical necessity checks as necessary for scheduled services.

Skills

Customer service

HIPAA compliance

Interpersonal skills

Data entry

Typing 40 wpm

Education

High School diploma or equivalent

Tools

Epic

NDAS

Job description

Northwestern Medicine in Illinois is hiring a Patient Access Specialist to provide frontline customer service, schedule appointments, verify insurance, and assist patients with registrations and financial questions.

The role requires 2-3 years in customer service or medical offices, strong communication skills, and proficiency with data entry. Epic and NDAS tools are used; a high school diploma is required. This full-time position emphasizes accuracy and HIPAA compliance.