Patient Access & Scheduling Navigator

Ochsner Health; Shreveport (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Ochsner Health in Shreveport, LA is seeking an patient service representative to handle inbound and outbound calls for scheduling, while ensuring patient preferences and physician guidelines are met. The role requires HIPAA-compliant data handling and accurate entry of registration and insurance information.

The position emphasizes professional communication, ability to multitask, and collaboration across departments within a busy care setting.

Qualifications

• Requires high school diploma or equivalent.
• Preferred associate degree in related field.
• One year of healthcare/customer service experience required.
• Experience with Epic or electronic medical records preferred.
• Strong verbal and written communication skills.

Responsibilities

• Handle scheduling, cancellations, and confirmations to provide first available appointments.
• Enter basic registration, demographic and insurance data accurately.
• Schedule patient appointments across providers and departments.

Skills

Verbal communication

Written communication

Customer service

Epic proficiency

Multitasking

HIPAA compliance

Education

High school diploma

Associate degree (preferred)

Tools

Epic EMR

Job description

Ochsner Health in Shreveport, LA is seeking an patient service representative to handle inbound and outbound calls for scheduling, while ensuring patient preferences and physician guidelines are met. The role requires HIPAA-compliant data handling and accurate entry of registration and insurance information.

The position emphasizes professional communication, ability to multitask, and collaboration across departments within a busy care setting.