Patient Access Lead: Training & Operations

Penn Medicine; Leaf Park (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Overnight shift differential

Premium pay $1.50

Job summary

Penn Medicine is seeking a Patient Access Lead at Lancaster General Hospital to oversee daily registration operations, provide guidance to staff, and ensure high levels of service and accuracy in scheduling and insurance verification.

The role requires strong communication, training abilities, and the capacity to coordinate during high-volume periods, with a focus on quality assurance and operational efficiency.

Qualifications

• Minimum 1 year of experience in a hospital, medical office, revenue cycle, patient access, customer service, clerical, or administrative support role.
• Proficient with computers, keyboarding, and standard office equipment.
• Strong customer service, communication, organization, and problem-solving skills.
• Experience with Epic or another EMR system preferred.

Responsibilities

• Serve as the primary resource for registration staff by providing guidance, support, and coverage as needed.
• Perform all Patient Access functions, including registration, scheduling, insurance verification, and related administrative activities.
• Maintain proficiency in all registration processes, procedures, and systems.
• Assist with onboarding and orientation of new team members and provide ongoing training and education to staff.
• Maintain training materials, policies, and procedures, and communicate updates to the team.
• Partner with leadership to identify and address registration, scheduling, workflow, and process concerns.
• Conduct quality assurance audits and data reviews to support departmental performance goals and compliance standards.
• Assist with monitoring authorization denial trends and identifying opportunities for improvement.
• Provide input for employee performance evaluations and development plans.
• Help oversee daily work distribution, staffing coverage, break schedules, and productivity expectations.
• Support departmental operations by ensuring daily goals and service standards are achieved.
• Act as the department's point of contact for software, system, and process-related questions, collaborating with leadership to resolve issues and communicate solutions.
• Demonstrate flexibility and adaptability to meet the evolving needs of patients, staff, and leadership.
• Assist with interviews, special projects, operational reporting, and other duties as assigned.
• Travel to regional locations as needed (LGHP positions only).

Skills

Customer service

Communication

Organization

Problem solving

Education

High school diploma or equivalent

Associate degree

Job description

Penn Medicine is seeking a Patient Access Lead at Lancaster General Hospital to oversee daily registration operations, provide guidance to staff, and ensure high levels of service and accuracy in scheduling and insurance verification.

The role requires strong communication, training abilities, and the capacity to coordinate during high-volume periods, with a focus on quality assurance and operational efficiency.