Patient Access Champion: Scheduling & Care Support

Northwestern Memorial Healthcare; Palos Heights (IL); On-site; USD 25,000 - 33,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Access Specialist to join our patient-first team. You will schedule appointments, verify benefits, collect demographics, and ensure smooth check-in and registration processes.

You will collaborate with hospital departments, maintain confidentiality, and provide exceptional service while adhering to HIPAA and compliance standards. This role offers growth opportunities within the NMHC system.

Qualifications

• High School diploma or equivalent.
• 2-3 years of customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to type 40 wpm and multitask.

Responsibilities

• Provide exceptional customer service to patients and respond to questions.
• Schedule appointments and direct patients through NMHC systems.
• Maintain patient confidentiality per HIPAA.
• Collaborate with departments and physicians offices across the NMHC system.

Skills

Customer service

Multitasking

Communication skills

Typing 40 wpm

Education

High School diploma

Tools

Epic

Job description

Northwestern Medicine is seeking a Patient Access Specialist to join our patient-first team. You will schedule appointments, verify benefits, collect demographics, and ensure smooth check-in and registration processes.

You will collaborate with hospital departments, maintain confidentiality, and provide exceptional service while adhering to HIPAA and compliance standards. This role offers growth opportunities within the NMHC system.