Patient Access Scheduling Coordinator - Overlake Clinic Call Center (1.0 Days/Hybrid)

Overlake Hospital Medical Center; Bellevue (WA); Hybrid; USD 39,000 - 59,000; Full time

Job summary

Overlake Hospital Medical Center in Bellevue, WA is seeking a Patient Access Scheduling Coordinator for its call center. This full-time, hybrid role schedules routine and complex appointments, handles patient registration and insurance questions, and supports the clinic team.

The position emphasizes exceptional patient service, strong communication, and the ability to work in a high-volume environment. In-office and remote days alternate after a 90-day probationary period.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in a customer service role.
• Experience in a physician office, hospital, or frontline customer contact preferred.
• Experience in high-volume call center environment preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Strong communication skills and ability to work with people under stress.
• Ability to multi-task, be organized and detail oriented.
• Proficient computer keyboard skills.

Responsibilities

• Schedules routine and complex primary care and specialty appointments.
• Performs full patient registration at the time of the call.
• Answers routine insurance questions and obtains/verifies insurance eligibility and benefits for some same day/next day appointments.
• Obtains current insurance information for new patients and notifies the clinic team of the visit.
• Works collaboratively with back office teams to relay patient needs in a timely manner.
• Ensures phone communication provides an exceptional patient experience.

Skills

Customer service

Telephone etiquette

Communication skills

Multitasking

Organization

Detail oriented

Keyboard skills

Education

High school diploma or GED

Tools

Computer keyboard

Job description

Patient Access Scheduling Coordinator - Overlake Clinic Call Center (1.0 Days/Hybrid)# **Please note that Overlake's external Career Site uses Cookies. Please select Accept Cookies or Decline.**### Patient Access Scheduling Coordinator - Overlake Clinic Call Center (1.0 Days/Hybrid)Apply: Timber Ridge: Full time: Posted Today: R-11738# **Welcome to a medical center where you're the center of attention.****Pay range:**-Hourly$28.56 - $42.84**Patient Access Scheduling Coordinator (Hybrid in Bellevue, WA)******Monday-Friday / 830 am to 5pm / Day Shift**********Hybrid Work Schedule After 90 day Probationary Period: Remote & In-Office Days******* Provides efficient, accurate and effective customer-focused communication services. Schedules routine and complex primary care and specialty appointments. Performs full patient registration at the time of the call. Answers routine insurance questions. Obtains and verifies insurance eligibility and benefits for some same day and next day appointments. Obtains current insurance information for new patients and notifies the clinic team of the visit. Works collaboratively with the back office teams to ensure patient needs are relayed in a timely manner. Ensures phone communication provides an exceptional patient experience **Qualifications** + High school diploma or GED required. + Minimum 1 year of experience in a customer service role required. Previous physician office, hospital or other frontline customer contact experience in a business setting preferred. Experience working in a high-volume call center environment preferred. + Demonstrated ability to provide exceptional customer service. + Excellent telephone etiquette. + Demonstrated strong communication skills and ability to work effectively with people in stressful situations. + Ability to multi-task, be organized and detail oriented. + Demonstrated proficient computer keyboard skills.