Patient Access Scheduling Coordinator - Overlake Clinic Call Center (1.0 Days/Hybrid)

Overlake Medical Clinics; Timber Ridge (NC); Hybrid; USD 39,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Tuition reimbursement

Retirement plan

Pre-tax and Roth retirement savings

Employee assistance program

Caregiver support

Job summary

Overlake Medical Clinics in Bellevue, WA is seeking a Patient Access Scheduling Coordinator to join a hybrid team. The role schedules primary and specialty appointments and performs patient registration during calls, ensuring smooth insurance verification and responsive service.

The position emphasizes excellent communication, multitasking, and a patient-centered approach, with a hybrid after a 90-day probationary period combining remote and in-office days.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in a customer service role required.
• Experience in physician offices, hospitals, or frontline customer contact in a business setting preferred.
• Experience in a high-volume call center environment preferred.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to handle stressful situations.
• Ability to multitask, be organized and detail oriented.
• Proficient computer keyboard skills.

Responsibilities

• Provides efficient, accurate, and effective customer-focused communication services.
• Schedules routine and complex primary care and specialty appointments.
• Performs full patient registration at the time of the call.
• Answers routine insurance questions; verifies eligibility and benefits for some same day and next day appointments.
• Notifies the clinic team of patient visits; relays information to back-office teams.
• Ensures phone communication provides an exceptional patient experience.

Skills

Customer service

Telephone etiquette

Communication

Multitasking

Organization

Detail oriented

Keyboard skills

Education

High school diploma or GED

Job description

Welcome to a medical center where you're the center of attention.

Pay range:

-

Hourly

$28.56 - $42.84

Patient Access Scheduling Coordinator (Hybrid in Bellevue, WA)

Monday-Friday / 830 am to 5pm / Day Shift

Hybrid Work Schedule After 90 day Probationary Period: Remote & In-Office Days

Provides efficient, accurate and effective customer-focused communication services. Schedules routine and complex primary care and specialty appointments. Performs full patient registration at the time of the call. Answers routine insurance questions. Obtains and verifies insurance eligibility and benefits for some same day and next day appointments. Obtains current insurance information for new patients and notifies the clinic team of the visit. Works collaboratively with the back office teams to ensure patient needs are relayed in a timely manner. Ensures phone communication provides an exceptional patient experience

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in a customer service role required. Previous physician office, hospital or other frontline customer contact experience in a business setting preferred. Experience working in a high-volume call center environment preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

Local, visible leaders who care about you.

A values-based work environment.

• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to $10,000 per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]