Hybrid Patient Access & Scheduling Coordinator

Overlake Hospital Medical Center; Timber Ridge (NC); Hybrid; USD 39,000 - 59,000; Full time

Benefits offered by this job

Tuition reimbursement

Retirement plan matching

Free parking

Job summary

Overlake Medical Center in Bellevue, WA is seeking a Patient Access Scheduling Coordinator to join our fast-paced team. This hybrid role supports scheduling, patient registration, and insurance verification with a focus on providing an exceptional patient experience.

You’ll interact with front-end and back-office staff, answer insurance questions, confirm benefits, and coordinate with clinics to ensure timely appointments.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in a customer service role required.
• Previous physician office, hospital or frontline customer contact experience preferred.
• Experience in a high-volume call center environment preferred.
• Excellent telephone etiquette.
• Strong communication skills and ability to work under pressure.
• Ability to multi-task, be organized and detail oriented.
• Proficient computer keyboard skills.

Responsibilities

• Provides efficient, accurate and effective customer-focused communication services.
• Schedules routine and complex primary care and specialty appointments.
• Performs full patient registration at the time of the call.
• Answers routine insurance questions.
• Obtains and verifies insurance eligibility and benefits for some same day and next day appointments.
• Obtains current insurance information for new patients and notifies the clinic team of the visit.
• Works collaboratively with the back office teams to ensure patient needs are relayed in a timely manner.
• Ensures phone communication provides an exceptional patient experience.

Skills

Customer service

Call center experience

Phone etiquette

Communication skills

Multitasking

Attention to detail

Keyboard proficiency

Education

High school diploma or GED

Job description

Overlake Medical Center in Bellevue, WA is seeking a Patient Access Scheduling Coordinator to join our fast-paced team. This hybrid role supports scheduling, patient registration, and insurance verification with a focus on providing an exceptional patient experience.

You’ll interact with front-end and back-office staff, answer insurance questions, confirm benefits, and coordinate with clinics to ensure timely appointments.