Hybrid Patient Access Scheduler — Bellevue Clinic

Overlake Hospital Medical Center; Bellevue (WA); Híbrido; USD 39.000 - 59.000; Tempo integral

Resumo da vaga

Overlake Hospital Medical Center in Bellevue, WA is seeking a Patient Access Scheduling Coordinator for its call center. This full-time, hybrid role schedules routine and complex appointments, handles patient registration and insurance questions, and supports the clinic team.

The position emphasizes exceptional patient service, strong communication, and the ability to work in a high-volume environment. In-office and remote days alternate after a 90-day probationary period.

Qualificações

• High school diploma or GED required.
• Minimum 1 year of experience in a customer service role.
• Experience in a physician office, hospital, or frontline customer contact preferred.
• Experience in high-volume call center environment preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Strong communication skills and ability to work with people under stress.
• Ability to multi-task, be organized and detail oriented.
• Proficient computer keyboard skills.

Responsabilidades

• Schedules routine and complex primary care and specialty appointments.
• Performs full patient registration at the time of the call.
• Answers routine insurance questions and obtains/verifies insurance eligibility and benefits for some same day/next day appointments.
• Obtains current insurance information for new patients and notifies the clinic team of the visit.
• Works collaboratively with back office teams to relay patient needs in a timely manner.
• Ensures phone communication provides an exceptional patient experience.

Conhecimentos

Customer service

Telephone etiquette

Communication skills

Multitasking

Organization

Detail oriented

Keyboard skills

Formação

High school diploma or GED

Ferramentas

Computer keyboard

Descrição da vaga

Overlake Hospital Medical Center in Bellevue, WA is seeking a Patient Access Scheduling Coordinator for its call center. This full-time, hybrid role schedules routine and complex appointments, handles patient registration and insurance questions, and supports the clinic team.

The position emphasizes exceptional patient service, strong communication, and the ability to work in a high-volume environment. In-office and remote days alternate after a 90-day probationary period.