Hybrid Patient Access Scheduler: Register & Schedule

Overlake Medical Center & Clinics; Timber Ridge (NC); Hybrid; USD 39,000 - 59,000; Full time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000/yr

Generous retirement plan matching 5–7%

Pre-tax and Roth retirement savings

Free parking and Orca transit passes

Caregiver support program

Job summary

Overlake Medical Center & Clinics in Bellevue, WA seeks a Patient Access Scheduling Coordinator to schedule appointments and register patients, with a hybrid work model after a 90-day probation. You will answer insurance questions, verify eligibility and coordinate with back office to ensure excellent patient experience.

The role requires at least a high school diploma or GED and 1 year of customer service experience, preferably in a physician office or hospital, with exposure to high-volume

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in a customer service role required.
• Previous physician office or hospital front line experience preferred.
• Experience in a high-volume call center environment preferred.
• Demonstrated ability to provide exceptional customer service.

Responsibilities

• Provides efficient, accurate and effective customer-focused communication services.
• Schedules routine and complex primary care and specialty appointments.
• Performs full patient registration at the time of the call.
• Answers routine insurance questions and verifies eligibility and benefits.
• Notifies clinic team of the visit and relays patient needs to back office.

Skills

Excellent telephone etiquette

Strong communication skills

Customer service mindset

Multi-tasking

Organized and detail oriented

Proficient keyboard skills

Education

High school diploma or GED

Job description

Overlake Medical Center & Clinics in Bellevue, WA seeks a Patient Access Scheduling Coordinator to schedule appointments and register patients, with a hybrid work model after a 90-day probation. You will answer insurance questions, verify eligibility and coordinate with back office to ensure excellent patient experience.

The role requires at least a high school diploma or GED and 1 year of customer service experience, preferably in a physician office or hospital, with exposure to high-volume