Patient Access Scheduling Coordinator - Overlake Clinic Call Center (1.0 Days/Hybrid)

Overlake Medical Center & Clinics; Timber Ridge (NC); Hybrid; USD 39,000 - 59,000; Full time

Benefits offered by this job

Medical insurance premiums as low as $

Tuition reimbursement up to $10,000/yr

Generous retirement plan matching 5–7%

Pre-tax and Roth retirement savings

Free parking and Orca transit passes

Caregiver support program

Job summary

Overlake Medical Center & Clinics in Bellevue, WA seeks a Patient Access Scheduling Coordinator to schedule appointments and register patients, with a hybrid work model after a 90-day probation. You will answer insurance questions, verify eligibility and coordinate with back office to ensure excellent patient experience.

The role requires at least a high school diploma or GED and 1 year of customer service experience, preferably in a physician office or hospital, with exposure to high-volume

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in a customer service role required.
• Previous physician office or hospital front line experience preferred.
• Experience in a high-volume call center environment preferred.
• Demonstrated ability to provide exceptional customer service.

Responsibilities

• Provides efficient, accurate and effective customer-focused communication services.
• Schedules routine and complex primary care and specialty appointments.
• Performs full patient registration at the time of the call.
• Answers routine insurance questions and verifies eligibility and benefits.
• Notifies clinic team of the visit and relays patient needs to back office.

Skills

Excellent telephone etiquette

Strong communication skills

Customer service mindset

Multi-tasking

Organized and detail oriented

Proficient keyboard skills

Education

High school diploma or GED

Job description

Pay Range

Hourly

$28.56 - $42.84

Patient Access Scheduling Coordinator (Hybrid in Bellevue, WA)

Monday-Friday / 830 am to 5pm / Day Shift

Hybrid Work Schedule After 90 day Probationary Period: Remote & In-Office Days

• Provides efficient, accurate and effective customer-focused communication services. Schedules routine and complex primary care and specialty appointments. Performs full patient registration at the time of the call. Answers routine insurance questions. Obtains and verifies insurance eligibility and benefits for some same day and next day appointments. Obtains current insurance information for new patients and notifies the clinic team of the visit. Works collaboratively with the back office teams to ensure patient needs are relayed in a timely manner. Ensures phone communication provides an exceptional patient experience

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in a customer service role required. Previous physician office, hospital or other frontline customer contact experience in a business setting preferred. Experience working in a high-volume call center environment preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

• Local, visible leaders who care about you.
• A values-based work environment.
• Medical insurance premiums as low as $0 per month.
• Many Overlake services covered at 100%.
• Tuition reimbursement up to Ten thousand dollars per year.
• Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
• Pre-tax and Roth after tax retirement savings plans.
• An expanded Employee Assistance Program.
• A caregiver support program to help with everything from childcare to eldercare.
• Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity. If you have questions about Overlake's pay practices, employee benefits or the pay for a specific position, please contact [e-mail]