Hybrid Patient Access & Scheduling Specialist

Overlake Medical Clinics; Timber Ridge (NC); Hybrid; USD 39,000 - 59,000; Full time

Benefits offered by this job

Medical insurance

Tuition reimbursement

Retirement plan

Pre-tax and Roth retirement savings

Employee assistance program

Caregiver support

Job summary

Overlake Medical Clinics in Bellevue, WA is seeking a Patient Access Scheduling Coordinator to join a hybrid team. The role schedules primary and specialty appointments and performs patient registration during calls, ensuring smooth insurance verification and responsive service.

The position emphasizes excellent communication, multitasking, and a patient-centered approach, with a hybrid after a 90-day probationary period combining remote and in-office days.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in a customer service role required.
• Experience in physician offices, hospitals, or frontline customer contact in a business setting preferred.
• Experience in a high-volume call center environment preferred.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to handle stressful situations.
• Ability to multitask, be organized and detail oriented.
• Proficient computer keyboard skills.

Responsibilities

• Provides efficient, accurate, and effective customer-focused communication services.
• Schedules routine and complex primary care and specialty appointments.
• Performs full patient registration at the time of the call.
• Answers routine insurance questions; verifies eligibility and benefits for some same day and next day appointments.
• Notifies the clinic team of patient visits; relays information to back-office teams.
• Ensures phone communication provides an exceptional patient experience.

Skills

Customer service

Telephone etiquette

Communication

Multitasking

Organization

Detail oriented

Keyboard skills

Education

High school diploma or GED

Job description

Overlake Medical Clinics in Bellevue, WA is seeking a Patient Access Scheduling Coordinator to join a hybrid team. The role schedules primary and specialty appointments and performs patient registration during calls, ensuring smooth insurance verification and responsive service.

The position emphasizes excellent communication, multitasking, and a patient-centered approach, with a hybrid after a 90-day probationary period combining remote and in-office days.