Patient Access & Scheduling Coordinator II

Illinois Bone and Joint Institute LLC; Libertyville (IL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Short/long term disability

401(k) with company match

Wellness program

Health Savings Account

Flexible Savings Accounts

Paid holidays

Paid time off

Job summary

Illinois Bone and Joint Institute, LLC is seeking a Patient Services Coordinator II to deliver exceptional patient-centered service, handle accurate registration, optimize scheduling, and mentor new staff to support IBJI teams across multiple clinics.

The role requires availability to float among Libertyville, Gurnee, Lindenhurst, Lake Bluff, and Grayslake clinics, with a focus on welcoming patients, verifying insurance, and ensuring a smooth patient experience.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred (healthcare concentration a plus).
• Minimum three years experience in customer service role.
• Minimum 1 year in a patient services related role preferred.
• Epic experience preferred.

Responsibilities

• This role requires availability to support as a FLOAT at the following clinics: Libertyville, Gurnee, Lindenhurst, Lake Bluff, Grayslake
• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include review of patient demographics, insurance and advising patient to provide any necessary documents
• Check in/out procedures Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

Skills

Open availability

Weekdays only

Customer service

Communication skills

Microsoft Office

Team player

Medical terminology

Education

High school diploma

Associates degree

Tools

Epic EHR

Scheduling software

MS Office

Job description

Illinois Bone and Joint Institute, LLC is seeking a Patient Services Coordinator II to deliver exceptional patient-centered service, handle accurate registration, optimize scheduling, and mentor new staff to support IBJI teams across multiple clinics.

The role requires availability to float among Libertyville, Gurnee, Lindenhurst, Lake Bluff, and Grayslake clinics, with a focus on welcoming patients, verifying insurance, and ensuring a smooth patient experience.