Patient Experience & Scheduling Coordinator

Socket.dev; Winsted (CT); On-site; USD 42,000 - 52,000; Full time

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, register them, and maintain records, ensuring smooth office operations and positive patient experiences. The role focuses on facilitating communication between patients and providers while upholding privacy standards.

The coordinator will schedule appointments to ensure timely access and will respond to inquiries from patients and caregivers, supporting a seamless healthcare journey.

Qualifications

• High school diploma or GED; customer service experience preferred.

Responsibilities

• Greet patients, answer routine questions, register patients, and maintain records and accounts.
• Create a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations.
• Schedule appointments to provide timely, accurate, friendly, and clinically appropriate patient access.
• Respond to incoming correspondence from patients, caregivers, healthcare providers, and others in accordance with patient privacy and safety standards.

Skills

Customer service

Communication

Education

High school diploma / GED

Tools

Epic

Job description

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to greet patients, register them, and maintain records, ensuring smooth office operations and positive patient experiences. The role focuses on facilitating communication between patients and providers while upholding privacy standards.

The coordinator will schedule appointments to ensure timely access and will respond to inquiries from patients and caregivers, supporting a seamless healthcare journey.