Patient Access & Scheduling Coordinator

Mount Sinai; United States; On-site; USD 40,000 - 52,000; Full time

Job summary

Mount Sinai Orthopedics Roosevelt in Icahn School of Medicine seeks a Patient Coordinator I to greet patients, verify insurance, and update demographics in the practice management system. You will coordinate with clinicians, ensure records are ready, and assist with insurance authorizations.

The role involves handling co-pays, scheduling follow-ups, answering calls, and maintaining HIPAA-compliant handling of PHI, with on-site training provided.

Qualifications

• High school diploma or GED required.
• At least 1 year physician practice experience.
• Experience with a practice management system preferred (IDX).

Responsibilities

• Greet patients in person or by phone and update demographics.
• Verify insurance and ensure physician accepts the presented plan.
• Notify staff of patient arrival and ensure medical records are available.
• Process HIPAA paperwork and referrals or authorizations as required.
• Collect co-pays and provide receipts; assist with simple charge entry or payments.
• Answer phones and schedule appointments; may perform reminder calls.
• Maintain PHI handling per HIPAA and state requirements.
• May schedule follow-up appointments. Performs other related duties.

Skills

Patient communication

Call center experience

HIPAA compliance

Medical office experience

Billing/cash handling

Appointment scheduling

Education

High School diploma or GED

Tools

IDX or practice management system

Practice management system (IDX)

Job description

Mount Sinai Orthopedics Roosevelt in Icahn School of Medicine seeks a Patient Coordinator I to greet patients, verify insurance, and update demographics in the practice management system. You will coordinate with clinicians, ensure records are ready, and assist with insurance authorizations.

The role involves handling co-pays, scheduling follow-ups, answering calls, and maintaining HIPAA-compliant handling of PHI, with on-site training provided.