Patient Access & Scheduling Coordinator

Mount Sinai; United States; On-site; USD 23,000 - 44,000; Full time

Job summary

Mount Sinai Health System Offsite Patient Coordinator position involves greeting patients, updating demographics and insurance, and ensuring eligibility for physician care. The role requires verifying that physicians accept the insurance presented and coordinating with staff to have records ready for the physician.

Additionally, the coordinator handles HIPAA paperwork, referrals, waiting-room communication, and cash-handling tasks while scheduling follow-ups and answering inquiries over the

Qualifications

• High School graduate/GED.
• 1 year physician practice experience
• Must have a minimum of one week training on-site which will be provided by practice.
• Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.

Responsibilities

• Greets patients in person or via telephone, and update their insurance/demographics in the practice management system.
• Assures that physician accepts insurance that patients present with; verify insurance prior to arrival or at arrival.
• Communicate with appropriate staff regarding patients arrival, and ensure that patient medical record is available for physician.
• Processes/updates HIPAA-related paperwork and other institutional forms as necessary.
• Collects or retrieves referrals or insurance authorizations as required.
• Reviews status of waiting room on a routine basis and ensure that patients are kept advised of wait times.
• Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.
• Schedules patient for follow-up appointment as needed; provide patient with guidelines for requesting medical records, if necessary.
• May perform simple charge entry tasks or enter payments collected from patients and prepare Cashier's deposit.
• Answers phones for practice and schedule appointments
• Follows all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.
• May initiate reminder phone calls for next day appointments.
• Performs other related duties

Skills

Scheduling

Insurance verification

Patient communication

HIPAA compliance

Education

High school diploma or GED

Tools

Practice management system

Job description

Mount Sinai Health System Offsite Patient Coordinator position involves greeting patients, updating demographics and insurance, and ensuring eligibility for physician care. The role requires verifying that physicians accept the insurance presented and coordinating with staff to have records ready for the physician.

Additionally, the coordinator handles HIPAA paperwork, referrals, waiting-room communication, and cash-handling tasks while scheduling follow-ups and answering inquiries over the