Patient Access & Scheduling Coordinator

Mount Sinai; United States; On-site; USD 34,000 - 43,000; Full time

Job summary

Mount Sinai seeks a Patient Coordinator I to greet patients and verify insurance, updating demographics in the practice management system to ensure correct coverage for the physician seen.

The role includes handling HIPAA paperwork, coordinating with staff, scheduling follow-ups, and collecting co-pays, with call center support for Faculty Practice Associates. On-site training is provided, with preference for prior medical office scheduling experience.

Qualifications

• High School graduate/GED.
• 1 year physician practice experience
• On-site training provided (minimum one week)
• Prefer experience in a medical office setting with scheduling systems
• IDX or practice management system experience preferred

Responsibilities

• Greet patients in person or by phone and update insurance/demographics in the practice management system.
• Assure physician accepts presented insurance and verify prior to visit or at arrival.
• Communicate patient arrival status to appropriate staff and ensure medical records are available.
• Process HIPAA paperwork and other institutional forms as necessary.
• Collect or retrieve referrals or authorizations as required.
• Monitor waiting room status and keep patients informed about wait times.
• Ensure patient has paid co-pay or collect co-pay under billing staff guidance and provide receipt.
• May schedule follow-up appointments and provide guidelines for obtaining medical records.
• May perform simple charge entry or enter patient payments and prepare cash deposits.
• Handle call center duties for Faculty Practice Associates and answer phones to schedule appointments.
• Follow HIPAA and other government/state PHI handling requirements.
• May initiate reminder calls for next-day appointments.
• Perform other related duties.

Skills

Greet patients

HIPAA compliance

Call center experience

Billing & co-pay collection

Education

High School diploma or GED

Tools

IDX system

Job description

Mount Sinai seeks a Patient Coordinator I to greet patients and verify insurance, updating demographics in the practice management system to ensure correct coverage for the physician seen.

The role includes handling HIPAA paperwork, coordinating with staff, scheduling follow-ups, and collecting co-pays, with call center support for Faculty Practice Associates. On-site training is provided, with preference for prior medical office scheduling experience.