Patient Access & Scheduling Coordinator

Anna Jaques Hospital; United States; On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health seeks a Patient Access Clerk to register outpatients, collect co-pays, and enter patient information with accuracy.

The role includes scheduling, updating appointment statuses, and working with LHMC Access Center to ensure proper charges and timely appointments. A high school diploma or GED and 0–1 years experience are required, with MS Office proficiency expected.

Qualifications

• High School diploma or GED required.
• 0-1 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed.
• Statuses all appointments at the time of check‑in and ensures charges posted; schedules future appointment requests.
• Regularly rounds with patients in waiting areas and provides patients with status updates on wait times and changes.
• Monitors patient waiting areas for cleanliness and appearance.
• Works collaboratively with the Access Center at LHMC to schedule patients and create access; meets productivity standards.
• Calls patients to set up appointments from scheduling work queues and recall lists.

Skills

Data entry

Customer service

Scheduling

English communication

Education

High School diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health seeks a Patient Access Clerk to register outpatients, collect co-pays, and enter patient information with accuracy.

The role includes scheduling, updating appointment statuses, and working with LHMC Access Center to ensure proper charges and timely appointments. A high school diploma or GED and 0–1 years experience are required, with MS Office proficiency expected.