Patient Experience Coordinator | Front Desk & Scheduling

Duly Health and Care; Bloomingdale (IL); On-site; USD 43,268,000 - 65,045,000; Full time

Job summary

Duly Health and Care is seeking a Patient Service Representative to manage front desk operations in a busy medical office. You will greet patients, schedule visits, collect co-pays, and coordinate referrals, all while ensuring a welcoming patient experience.

Primary responsibilities include updating patient demographics in EPIC, verifying insurance, and handling multi-line phone systems. Candidates should have strong communication skills and a HIPAA-conscious approach to daily tasks.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred; receptionist/front desk experience strongly preferred.
• Exceptional customer service skills with strong verbal and written communication, HIPAA awareness, and professionalism.
• Proficient in EPIC or similar EMR systems; knowledge of insurance verification and medical office procedures.

Responsibilities

• Greet patients and check in/out; schedule appointments; collect co-pays.
• Answer a multi-line phone system; route inquiries; make outbound appointment calls.
• Update patient demographics and verify insurance in EPIC; document emergency contacts.
• Assist with scheduling follow-up and referrals; maintain accurate records.
• Participate in daily team huddles and monitor scheduling, access, and satisfaction metrics.
• Maintain patient confidentiality and manage wait times with empathy and professionalism.

Skills

Customer service

Verbal communication

Written communication

Phone system

EPIC EMR

MS Office (Excel/Word/Outlook)

Education

High School diploma or equivalent

Tools

EPIC EMR system

Microsoft Office

Job description

Duly Health and Care is seeking a Patient Service Representative to manage front desk operations in a busy medical office. You will greet patients, schedule visits, collect co-pays, and coordinate referrals, all while ensuring a welcoming patient experience.

Primary responsibilities include updating patient demographics in EPIC, verifying insurance, and handling multi-line phone systems. Candidates should have strong communication skills and a HIPAA-conscious approach to daily tasks.