Healthcare Front Desk & Scheduling Specialist

UC San Diego; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Health is seeking a Patient Service Representative to provide front-desk support and perform clerical duties in clinical areas. You will greet patients, manage check-in/out, schedule appointments, verify insurance, and maintain accurate demographics.

The role requires strong customer service and communication skills and the ability to work across multiple systems including EPIC. Three years of healthcare experience and knowledge of third-party payors are preferred.

Qualifications

• Three years of experience in a large complex healthcare setting.
• Strong knowledge of third-party payors including federal, state, and private health plans.
• Excellent customer service and communication skills, both in person and over the phone.
• Demonstrated professionalism and discretion when handling sensitive patient information.

Responsibilities

• Greeting patients and providing customer service
• Completing patient check-in and check-out procedures
• Scheduling and coordinating appointments
• Verifying insurance coverage and authorizations
• Updating and maintaining accurate patient demographic information
• Auditing billing documents for accuracy and completeness
• Managing appointment dispositions
• Collecting co-payments
• Managing and monitoring the petty cash drawer
• Collaborating with Center physicians, nurses, staff, and other UC San Diego Health departments
• Performing other related duties as assigned

Skills

Customer service

Communication skills

Computer literacy

EPIC

Tools

EPIC

Job description

UC San Diego Health is seeking a Patient Service Representative to provide front-desk support and perform clerical duties in clinical areas. You will greet patients, manage check-in/out, schedule appointments, verify insurance, and maintain accurate demographics.

The role requires strong customer service and communication skills and the ability to work across multiple systems including EPIC. Three years of healthcare experience and knowledge of third-party payors are preferred.