Front Desk & Scheduling Specialist - Per Diem

UC San Diego Health; San Diego (CA); On-site; USD 87,162,000 - 124,140,000; Full time

Job summary

UC San Diego Health is seeking a Front Desk Coordinator to support La Jolla and associated Cancer Services operations. The role entails front desk duties, call center coverage, patient scheduling, and template support across multiple clinics, including Moores Cancer Center and related sites.

You will manage patient check‑in/check‑out, verify insurance, secure authorizations, and assist with Epic template requests, requiring strong organizational skills and attention to detail.

Qualifications

• Three (3) years of relevant experience in a large healthcare organization.
• Scheduling experience is required.
• Proven knowledge of third‑party payors, including federal, state, and private health plans.
• Experience with patient check‑in/check‑out and cash handling.
• Experience with insurance and authorizations.
• Knowledge of appointment scheduling systems, preferably Epic.
• Strong computer skills and ability to work across multiple systems during calls.
• Excellent customer service skills.

Responsibilities

• Greet patients and assist with check‑in/check‑out and scheduling.
• Support front desk operations, call center coverage, and template support across multiple locations.
• Review and reconcile provider templates and clinic schedules; create/update templates in Epic.
• Use Excel and QGenda to review scheduling information and resolve discrepancies.
• Coordinate with physicians, nurses, and clinic staff to ensure efficient operations.

Skills

Customer service

Scheduling

Multitasking

Bilingual English/Spanish

Tools

Epic

QGenda

Excel

Job description

UC San Diego Health is seeking a Front Desk Coordinator to support La Jolla and associated Cancer Services operations. The role entails front desk duties, call center coverage, patient scheduling, and template support across multiple clinics, including Moores Cancer Center and related sites.

You will manage patient check‑in/check‑out, verify insurance, secure authorizations, and assist with Epic template requests, requiring strong organizational skills and attention to detail.