Medical Front Desk Coordinator - Scheduling & Patient Care

UC San Diego Health; San Diego (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Health is seeking a Front Desk Coordinator to be the first point of contact for patients. You will greet patients, collect co-pays, schedule appointments, and manage authorizations and referrals, serving as a resource for patients, physicians, staff, and ambulatory care managers.

This role requires excellent communication, strong customer service, and the ability to work across multiple systems. Flexibility to work various hours and locations is required.

Qualifications

• Three or more years of customer service experience.
• Knowledge of third party payors including federal, state, and private health plans.
• Strong problem solving ability and good judgment to meet customer expectations.
• Proven computer skills and ability to work across multiple systems during calls.
• Excellent customer service skills in person and over the phone.
• Clear written and verbal communication.
• Professionalism, credibility, commitment to high standards, and accountability.
• Basic knowledge of Microsoft Outlook, Word and Excel.

Responsibilities

• Greet patients and coordinate front office duties.
• Collect co-pays and schedule appointments.
• Handle authorizations and referrals.
• Serve as a resource for patients, physicians, staff, and ambulatory care managers.
• Perform other related duties as assigned.

Job description

UC San Diego Health is seeking a Front Desk Coordinator to be the first point of contact for patients. You will greet patients, collect co-pays, schedule appointments, and manage authorizations and referrals, serving as a resource for patients, physicians, staff, and ambulatory care managers.

This role requires excellent communication, strong customer service, and the ability to work across multiple systems. Flexibility to work various hours and locations is required.