Patient Access & Scheduling Coordinator

St. Luke's University Health Network; Pennsburg (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke’s University Health Network invites applications for a Front Desk Coordinator in Physical Therapy. You will greet patients, register them, verify benefits, schedule appointments, and manage insurance authorizations to ensure smooth, accurate claim processing.

You will work with EPIC, maintain accurate records, and communicate benefits clearly while delivering courteous, patient-focused service across multiple departments and locations.

Qualifications

• Two years’ customer service-related experience required, preferable in an outpatient medical setting.
• Previous Rehabilitation experience preferred.
• Proficient MS Office experience required (Word, Excel).

Responsibilities

• Greets and directs patients and visitors for the entire facility to always provide friendly and courteous services.
• Dispense appropriate information and answers questions regarding the facility and its services.
• Answers the telephone with the appropriate scripted greeting, in a timely manner, assists or directs the caller to the appropriate person or department.
• Creates and maintains insurance specific tracking as per policies and procedures.
• Access the proper Epic application and accurately enters information necessary to create a Hospital Account Record (HAR) and complete detailed demographic and specific clinical service information.
• Accurately record in hospital computer system clean and concise notes to track patient account activity and to communicate for downstream claim processing.
• Maintain knowledge of current insurance regulations, trends and network policies. Responsible for contacting insurance companies to verify patient benefits.
• Verifies all insurance/self-pay through online eligibility. When online eligibility is not available for the insurance, responsible for contacting insurance companies to verify benefits via phone or insurance website.
• Accurately communicates to patient insurance benefits including deductible, copay, and co-insurance information.
• Obtains PCP referrals and processes pre-certifications/ authorizations depending on the specific requirements of the patients’ insurance plan.
• Demonstrates efficiency, familiarity and completes all required competencies within EPIC and other required hospital applications responsible to completes functions of the position.
• Schedules and confirms appointments considering patient needs and utilizing the clinic time efficiently.
• Responsible for identifying, collecting, and recording self-pay liability, co pays and/or deductibles when applicable prior to or at time of registration. Posting credit card payments in Epic or Trust Commerce, collecting cash, closing the daily cash drawer, and preparing deposit for transport.
• Maintains and monitors clinic specific Epic work queues.
• Assists with coverage request as needed.
• Provide St. Luke’s Hospital with data and documents necessary to generate a clean registration/claim by conducting in-person or telephone conversations with patients prior to and after their visits are completed. Process supports clean claim processing and patient satisfaction.
• Responsible to immediately resolve minor patient/visitor issues and inform department leadership of any significant patient and visitor complaints.
• Attends department required meetings as scheduled.
• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.
• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.
• Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).
• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.
• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes, and practices.
• Complies with Network and departmental policies regarding attendance and dress code.
• Other related duties as assigned.

Skills

Customer service

MS Office

Education

High School diploma

Tools

Epic

Job description

St. Luke’s University Health Network invites applications for a Front Desk Coordinator in Physical Therapy. You will greet patients, register them, verify benefits, schedule appointments, and manage insurance authorizations to ensure smooth, accurate claim processing.

You will work with EPIC, maintain accurate records, and communicate benefits clearly while delivering courteous, patient-focused service across multiple departments and locations.