Multidepartment Front Desk & Patient Access Coordinator

St. Luke’s University Health Network; Pennsburg (Montgomery County); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Float Front Desk Coordinator for its Physical Therapy services. The role handles patient registration, scheduling, insurance verifications and benefits communications, while supporting multiple PT locations.

You'll work with clinic staff to ensure smooth patient flow, accurate data in EPIC, and timely pre-authorization processing. This position requires strong customer service and MS Office skills in a fast-paced healthcare setting.

Qualifications

• Two years’ customer service-related experience required.
• Outpatient medical setting experience preferred.
• Proficient MS Office experience (Word, Excel) required.

Responsibilities

• Greet and direct patients and visitors with friendly, courteous service.
• Answer the telephone with a scripted greeting and route calls to the appropriate person or department.
• Create and maintain insurance tracking and enter Hospital Account Records in EPIC.
• Verify patient benefits and insurance eligibility.
• Schedule and confirm appointments while managing registrations and data entry.
• Process payments, post credits, and balance cash drawer at end of day.

Skills

Customer service

Education

High School Diploma or equivalent

Tools

MS Office

Epic

Job description

St. Luke’s University Health Network is seeking a Float Front Desk Coordinator for its Physical Therapy services. The role handles patient registration, scheduling, insurance verifications and benefits communications, while supporting multiple PT locations.

You'll work with clinic staff to ensure smooth patient flow, accurate data in EPIC, and timely pre-authorization processing. This position requires strong customer service and MS Office skills in a fast-paced healthcare setting.