Patient Experience Front Desk Coordinator

St. Luke's University Health Network; Bethlehem (Northampton County); Presencial; USD 36 000 - 42 000; Tempo integral

Resumo da oferta

St. Luke’s University Health Network is seeking a Front Desk Coordinator for the Physical Therapy department. You will greet patients, register them, schedule appointments and verify insurance benefits, ensuring accurate data entry in the EPIC system for clean claims.

The role requires strong customer service skills, experience with MS Office, and the ability to coordinate across multiple departments to deliver high-quality patient care.

Qualificações

• Two years of customer service-related experience required.
• High School diploma or equivalent.
• Proficient with MS Office (Word, Excel).

Responsabilidades

• Perform Front Desk Coordinator duties across multiple Physical Therapy departments and locations.
• Greet patients and visitors with friendly, courteous service.
• Enter demographic and clinical data in EPIC to create HARs and support claims.
• Verify insurance benefits and collect copays/deductibles at registration.
• Schedule and confirm appointments to optimize clinic time.

Conhecimentos

Customer service

Communication skills

Formação académica

High School Diploma

Ferramentas

EPIC

MS Office

Descrição da oferta de emprego

St. Luke’s University Health Network is seeking a Front Desk Coordinator for the Physical Therapy department. You will greet patients, register them, schedule appointments and verify insurance benefits, ensuring accurate data entry in the EPIC system for clean claims.

The role requires strong customer service skills, experience with MS Office, and the ability to coordinate across multiple departments to deliver high-quality patient care.