Patient Access Coordinator - Physical Therapy

St. Luke’s University Health Network; Pennsylvania; Hybrid; USD 21,000 - 26,000; Full time

Job summary

St. Luke’s University Health Network in Pennsylvania seeks a friendly Front Desk Coordinator for Physical Therapy. You will greet patients, register them, schedule appointments and handle insurance verifications.

Responsibilities include entering data in EPIC, obtaining referrals, processing pre-certifications, collecting payments, and maintaining accurate records while upholding confidentiality and Service Excellence standards.

Qualifications

• High School graduate or equivalent.
• Two years’ customer service-related experience required, preferably in an outpatient medical setting.
• Proficient MS Office experience required (Word, Excel).

Responsibilities

• Greets and directs patients and visitors; answers phones with scripted greetings.
• Registers patients, verifies insurance, and obtains authorizations as needed.
• Enters information in EPIC and creates HAR; maintains accurate demographic and service data.
• Schedules appointments, collects co-pays, and posts payments; manages clinic work queues.
• Maintains confidentiality and participates in departmental safety and service standards.

Skills

Customer service

Education

High School diploma or equivalent

Tools

MS Office

Job description

St. Luke’s University Health Network in Pennsylvania seeks a friendly Front Desk Coordinator for Physical Therapy. You will greet patients, register them, schedule appointments and handle insurance verifications.

Responsibilities include entering data in EPIC, obtaining referrals, processing pre-certifications, collecting payments, and maintaining accurate records while upholding confidentiality and Service Excellence standards.