Clinical Front Desk Coordinator – PT Scheduling & Insurance

St. Luke’s University Health Network; Allentown (Lehigh County); Hybrid; USD 34,000 - 42,000; Full time

Job summary

St. Luke's University Health Network is seeking a Front Desk Coordinator in Allentown, PA to support the Physical Therapy Department. The role includes answering phones, registering patients, scheduling, verifying insurance, and processing authorizations as needed.

The ideal candidate has a High School diploma, at least three years of office experience, and strong MS Office skills. Experience in a medical setting is preferred and there is opportunity to contribute to a patient-centered care team.

Qualifications

• High School diploma or equivalent.
• Three years of related office experience.
• Experience in a medical setting preferred.
• Proficiency with MS Office (Word, Excel, Access).

Responsibilities

• Answers the telephone in a timely manner and directs callers to the appropriate person or department.
• Registers patients and maintains accurate patient information and scheduling.
• Verifies insurance benefits and processes pre-certifications/authorizations as required.
• Schedules appointments, confirms visits, and maintains department schedule.
• Handles payments and receipts and supports records management within the department.

Skills

MS Office

Phone etiquette

Scheduling

Insurance verification

Written communication

Education

High School diploma

Tools

MS Access

Job description

St. Luke's University Health Network is seeking a Front Desk Coordinator in Allentown, PA to support the Physical Therapy Department. The role includes answering phones, registering patients, scheduling, verifying insurance, and processing authorizations as needed.

The ideal candidate has a High School diploma, at least three years of office experience, and strong MS Office skills. Experience in a medical setting is preferred and there is opportunity to contribute to a patient-centered care team.