Patient Access & Scheduling Coordinator

NYU Grossman School of Medicine; New York (NY); On-site; USD 57,000 - 58,000; Full time

Job summary

NYU Grossman School of Medicine is seeking a Secretary I-Intake/Scheduler to handle front-desk tasks, greet patients, answer calls, and schedule appointments. The role focuses on supporting practice operations, patient access, and timely communications within a large academic medical center in New York.

Responsibilities include coordinating visits, handling messages, obtaining authorizations, and ensuring alignment with service standards while maintaining confidentiality and efficient workflows

Qualifications

• To qualify you must have a High School Diploma.
• Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required.
• Basic knowledge of word processing, spreadsheet, database and Internet applications required.
• Light, accurate keyboarding skills required.
• Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms.
• Obtains authorizations for services as needed.
• Answers calls and takes messages; routes messages to appropriate contact in a timely manner.

Job description

NYU Grossman School of Medicine is seeking a Secretary I-Intake/Scheduler to handle front-desk tasks, greet patients, answer calls, and schedule appointments. The role focuses on supporting practice operations, patient access, and timely communications within a large academic medical center in New York.

Responsibilities include coordinating visits, handling messages, obtaining authorizations, and ensuring alignment with service standards while maintaining confidentiality and efficient workflows