Patient Access Coordinator - Intake & Scheduling

NYU Grossman School of Medicine; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Grossman School of Medicine in Manhattan is seeking a Secretary I-Intake/Scheduler to support front-end operations, greet patients, answer calls, and schedule appointments. This role requires strong organizational skills and a commitment to patient experience.

The position emphasizes HIPAA-compliant communication, accurate handling of documents in EPIC, and collaboration with physicians and staff to ensure timely, quality care for patients.

Qualifications

• To qualify you must have a High School Diploma and strong organizational skills.
• Excellent verbal and written communication and customer service orientation.
• Familiarity with EPIC EMR or similar scheduling systems is preferred.

Responsibilities

• Schedules appointments for visits, treatments and procedures.
• Greets patients, answers calls, and collects information for scheduling.
• Obtains patient authorizations and handles messages and referrals.
• Maintains patient confidentiality and supports front-end office operations.
• Coordinates with physicians and staff to ensure smooth patient flow.

Skills

Appointment scheduling

HIPAA compliance

Customer service

Phone etiquette

Education

High School Diploma

Tools

EPIC EMR

Job description

NYU Grossman School of Medicine in Manhattan is seeking a Secretary I-Intake/Scheduler to support front-end operations, greet patients, answer calls, and schedule appointments. This role requires strong organizational skills and a commitment to patient experience.

The position emphasizes HIPAA-compliant communication, accurate handling of documents in EPIC, and collaboration with physicians and staff to ensure timely, quality care for patients.