Patient Access & Scheduling Specialist

NYU Grossman School of Medicine; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Grossman School of Medicine is seeking a Secretary I-Intake/Scheduler (FGP) to support the Brooklyn Faculty Group Practice with front-desk and scheduling duties. You will greet patients, answer calls, schedule appointments and handle related administrative tasks.

Ideal candidates have a High School Diploma, strong organizational and communication skills, and experience with scheduling processes. This on-site role offers exposure to a large academic medical center and a comprehensive benefits

Qualifications

• To qualify you must have a High School Diploma. Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.
• Preferred Qualifications: Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Reviews appointment confirmation responses and manages waitlists.
• Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms.
• Obtains authorizations for services as needed.
• Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner.
• Handles faxes and mail.
• Prepares standard letters and forms as needed.
• Administrative Physician and Practice Support
• Demonstrates knowledge of the organization's patient experience expectations and Service Standards and incorporates them in to the performance of duties.
• Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.).
• Maintains confidentiality on matters to which they are privileged. Refers all questions/queries related to medical diagnosis or treatment to RN/provider.
• Prepares routine memoranda letters, labels, routine manuscripts, correspondence and other documents as needed.
• Reviews work for accuracy and completeness.
• Communicates with pharmacies and patients to clarify prescription questions and/or concerns, related to patient demographic, insurance, and status information.

Education

High School Diploma

Job description

NYU Grossman School of Medicine is seeking a Secretary I-Intake/Scheduler (FGP) to support the Brooklyn Faculty Group Practice with front-desk and scheduling duties. You will greet patients, answer calls, schedule appointments and handle related administrative tasks.

Ideal candidates have a High School Diploma, strong organizational and communication skills, and experience with scheduling processes. This on-site role offers exposure to a large academic medical center and a comprehensive benefits