Patient Access Scheduler & Intake Secretary

SilkRoad; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Health is seeking a Secretary I-Intake/Scheduler in Manhattan to perform front-end administrative duties. You will greet patients, answer calls, schedule appointments, obtain necessary authorizations, and support practice operations in a fast-paced environment.

The role requires strong organizational and communication skills, HIPAA compliance, and the ability to manage multiple tasks while delivering excellent patient service.

Qualifications

• High School Diploma required.
• Excellent organizational, interpersonal and verbal and written communications skills.
• Strong customer service orientation.
• Preferred Qualifications: intermediate knowledge of computer-based scheduling.

Responsibilities

• Greets patients and schedules appointments; answers questions and routes to appropriate staff.
• Manages patient communications via phone, email and messages; provides scheduling information.
• Maintains patient records in the EMR/EPIC; processes referrals and authorizations as needed.
• Supports front-end practice operations and adheres to HIPAA and privacy policies.
• Releases medical records per HIPAA/ROI procedures; ensures accuracy and timeliness.
• Assists with training junior staff and covers scheduling duties during peak times.

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Customer service

Education

High School Diploma

Job description

NYU Langone Health is seeking a Secretary I-Intake/Scheduler in Manhattan to perform front-end administrative duties. You will greet patients, answer calls, schedule appointments, obtain necessary authorizations, and support practice operations in a fast-paced environment.

The role requires strong organizational and communication skills, HIPAA compliance, and the ability to manage multiple tasks while delivering excellent patient service.