Patient Access & Scheduling Coordinator

HealthPartners, Inc.; New Richmond, Northern (WI, KY); Hybrid; USD 20,664,000 - 28,930,000; Full time

Benefits offered by this job

Health and dental insurance

401k retirement program

Competitive PTO

Disability insurance

Job summary

Westfields Hospital & Clinic is seeking staff for clinic scheduling, registration and check-in. The role involves confirming appointments, pre-registering patients, and guiding them through forms and check-in processes.

Responsibilities include collecting co-pays and balances, assisting with follow-up appointments, and potential cross-training in additional areas. A High School diploma is required, with a preferred 2-year degree and experience in healthcare or customer service.

Qualifications

• High School graduate or equivalent experience.
• 2-year degree in related studies preferred and/or equivalent experience.
• Minimum one year experience in hospital/medical clinic setting or equivalent.
• Experience in a customer service setting.
• Experience with Microsoft products (Word, Excel, Outlook).

Responsibilities

• Schedule patients accurately; confirm arrival and appointment times and instructions.
• Pre-register patients by verifying demographics and insurance; create HAR.
• Register and check in patients for appointments; provide forms and route as needed.
• Collect and post patient co-pays, deductibles and balances.
• Assist patients with follow-up appointments at checkout.
• Cross-train in additional areas and shifts.

Skills

Customer service

Communication

Microsoft Office

Education

High School diploma or equivalent

2-year degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Westfields Hospital & Clinic is seeking staff for clinic scheduling, registration and check-in. The role involves confirming appointments, pre-registering patients, and guiding them through forms and check-in processes.

Responsibilities include collecting co-pays and balances, assisting with follow-up appointments, and potential cross-training in additional areas. A High School diploma is required, with a preferred 2-year degree and experience in healthcare or customer service.