Patient Access & Scheduling Specialist

West-Florida-Medical-Center-Clinic-P; Pensacola (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

West Florida Medical Center Clinic is seeking a Patient Access Liaison to handle incoming calls, schedule appointments, and provide courteous, personalized assistance while navigating multi-specialty schedules.

The role requires knowledge of outpatient operations, health insurance plans, and strong communication. You will maintain follow-ups, refer customers as needed, and act as a reliable liaison between patients and clinical offices.

Qualifications

• Demonstrated strong customer-service skills.
• Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
• Ability to learn quickly and adapt to rapidly changing environments.
• Professional appearance and dress.
• Proficient in Microsoft Word, Excel and general PC skills.
• Proficient in use of English language both in written and verbal communication.
• Must be able to communicate with individuals of varying socio-economic backgrounds.

Responsibilities

• Answer incoming calls and return voice mails timely and according to established guidelines for extraordinary customer service.
• Establish a rapport with callers, patients, and families to understand what is most important to them and their preferences.
• Schedule appointments according to patient needs and preferences, following established department guidelines.
• Refer patients to others if unable to assist. Follow-up to ensure the matter was resolved and customer needs are met.
• Maintain a follow-up system to ensure all unresolved requests are fulfilled promptly and courteously.
• Maintain a strong knowledge of MCC specialties and services available for all patients.
• Develop a first-hand knowledge of certain procedures and services (hearing tests, annual eye exams, annual wellness exams, colonoscopies, trigger point injections, pain management blocks, imaging, etc.).
• Act as liaison between the patient and physician/specialty offices to ensure the best possible scheduling outcome for the patient.
• Project a professional image and representation of the Medical Center Clinic to patients and families at all times.

Skills

Customer service

Teamwork

Communication

Professional image

Computer literacy

Education

High School Diploma

AA or BS preferred

Tools

Microsoft Word

Excel

Job description

West Florida Medical Center Clinic is seeking a Patient Access Liaison to handle incoming calls, schedule appointments, and provide courteous, personalized assistance while navigating multi-specialty schedules.

The role requires knowledge of outpatient operations, health insurance plans, and strong communication. You will maintain follow-ups, refer customers as needed, and act as a reliable liaison between patients and clinical offices.