Patient Access & Scheduling Specialist

Hudson Hospital & Clinic; Hudson (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time off

Disability insurance

Life insurance

FSAs

Education reimbursement

Employee assistance program

Free parking

Recognition program

Job summary

Hudson Hospital & Clinic is seeking a patient access representative to join our team. You will perform check-in, registration and scheduling functions while addressing inquiries via phone, email, or fax in accordance with CMP guidelines.

Responsibilities include greeting patients, completing paperwork, processing payments and co-pays, making reminder calls, and maintaining department files and provider schedules. Prior customer service in a hospital or clinic setting is preferred.

Qualifications

• 6 months related experience required.
• Two years in customer service, hospital, or medical clinic setting preferred.
• Graduate of formal training program in medical reception or customer service is a plus.

Responsibilities

• Answer incoming calls in queue and support department internal lines.
• Review and understand measures that support service goals.
• Direct emergency calls per department guidelines.
• Greet and direct patients to appropriate patient care areas.
• Complete necessary paperwork to support the patient visit.
• Process closing of payments and co-pays.
• Conduct patient reminder calls or send written notifications for appointments.
• Maintain department files and providers schedules.
• Promote and maintain patient relations and confidentiality.

Skills

Customer service

Hospital/clinic experience

Medical reception

Education

High School diploma or equivalent

Job description

Hudson Hospital & Clinic is seeking a patient access representative to join our team. You will perform check-in, registration and scheduling functions while addressing inquiries via phone, email, or fax in accordance with CMP guidelines.

Responsibilities include greeting patients, completing paperwork, processing payments and co-pays, making reminder calls, and maintaining department files and provider schedules. Prior customer service in a hospital or clinic setting is preferred.