Patient Access & Scheduling Coordinator

careers-hanger; Mooresville (NC); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Competitive compensation

Paid holidays

PTO

Medical, dental, and vision benefits

401k Savings and Retirement Plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk/reception position to ensure a seamless patient experience in our O&P clinics. You will greet patients, verify demographics, collect payments, and coordinate appointments with clinic staff.

The role emphasizes strong communication, computer proficiency, and the ability to work in a healthcare environment. Prior reception or medical front office exposure is preferred, with a valid driver’s license required.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service, administrative or related experience.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license.

Responsibilities

• Greet and assist patients at the front desk, providing information on wait times and inquiries.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs and resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Communication skills

Computer proficiency

Reception experience

Driving license

Education

High school diploma

Tools

Windows OS

Medical front office systems

Job description

Hanger, Inc. is seeking a front desk/reception position to ensure a seamless patient experience in our O&P clinics. You will greet patients, verify demographics, collect payments, and coordinate appointments with clinic staff.

The role emphasizes strong communication, computer proficiency, and the ability to work in a healthcare environment. Prior reception or medical front office exposure is preferred, with a valid driver’s license required.